NEON by Vehicle AI · Use Case · Fixed Ops Performance

Track Fixed Ops productivitynext to inventory and pricing.

Fixed Ops gross, effective labor rate, labor GP margin, hours per RO, customer-pay RO volume — all on the same morning surface your GM already opens. Your service director sees the productivity benchmarks they actually use, alongside the rest of the store.

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Fixed Ops gross, effective labor rate, labor margin, hours per RO, and customer-pay volume. Click any tile to see the underlying breakdown.

Fixed Ops Gross (30D)
$392,506
▲ $2,031 (0.5%) vs prior 30d
Effective Labor Rate
$232.03
— $0/hr vs prior 30d
Labor GP Margin
81.0%
▼ 0.2% pts vs prior 30d
bench 70-78%
Hours per RO
1.29 hr
— 0.00 hr vs prior 30d
Customer-Pay ROs (30D)
749
▲ 9.8% vs prior 30d
65.5% of service ROs

Labor GP margin is 81.0%, above the 70-78% band. Sustained, that can mean labor is under-priced.

  1. Step 1 of 3

    The five metrics that matter, every morning.

    Gross, labor rate, labor margin, hours per RO and customer-pay volume, next to the rest of the store.

  2. Step 2 of 3

    Each one against the last 30 days.

    Real numbers, so your service director can see what moved.

  3. Step 3 of 3

    Outside the band, NEON says so.

    It gets flagged in your morning briefing, not buried in a 30-day report.

The problem

Service usually lives in its own dashboard, its own login, and its own monthly meeting.

Most dealerships treat Fixed Ops as a separate world. Service has its own DMS module, its own KPIs, its own variance report. Your GM sees the numbers once a month when accounting closes the period — by which point whatever was bleeding margin has already bled.

Vehicle AI puts Fixed Ops productivity on the same morning surface as inventory and pricing. The same Command Center. The same 24-hour data freshness. The same drill-down. Service stops being a black box your GM checks reactively.

How NEON solves it

From signalto action.

  1. Step 1 · Step 1

    The five Fixed Ops metrics that matter, every morning.

    Fixed Ops gross (30-day rolling). Effective labor rate. Labor GP margin (with industry bench). Hours per RO. Customer-pay RO volume and share. Each tile shows prior-30-day delta in real numbers, not percentages.

    Fixed Ops gross, effective labor rate, labor margin, hours per RO, and customer-pay volume. Click any tile to see the underlying breakdown.

    Fixed Ops Gross (30D)
    $392,506
    ▲ $2,031 (0.5%) vs prior 30d
    Effective Labor Rate
    $232.03
    — $0/hr vs prior 30d
    Labor GP Margin
    81.0%
    ▼ 0.2% pts vs prior 30d
    bench 70-78%
    Hours per RO
    1.29 hr
    — 0.00 hr vs prior 30d
    Customer-Pay ROs (30D)
    749
    ▲ 9.8% vs prior 30d
    65.5% of service ROs
  2. Step 2 · Step 2

    Bench-aware: when you're outside the band, we tell you.

    Labor GP margin lives in a 70-78% band for healthy stores. When yours drifts below or sustains above (which can mean under-pricing labor), the metric gets flagged in your morning briefing — not buried in a 30-day report.

    Good morning, Mike

    Here's your dealership overview

    Inventory is at 238 active units (200 new, 38 used) with an average 82 days on lot.

    New
    200▲ 12
    Used
    38▼ 7
    New DOL
    92— 0
    Used DOL
    30▼ 8
    Proactive Intelligence
    Margin Leak: Trade over-allowances jumped 9 points
    Over-allowance rate climbed from 14% to 23% in just 30 days. You've surrendered $3,800 in front-end gross to loose appraisals. Coach the desk before next month repeats.
    SALESmedium
    Capital Trap: $1.6M tied up in overstocked Rogues
    New Rogues are 36% of inventory value but only 15% of recent sales — a 20-point imbalance strangling cash flow. Dealer trade or aggressive lease push to rebalance.
    INVENTORYmedium
    Missed Opportunity: INFINITI QX60 inventory running dry
    You moved 21 QX60 units last month and are down to your final 7 — 10 days of supply at current pace. Secure additional inventory before you lose front-end gross.
    INVENTORYmedium
  3. Step 3 · Step 3

    Your service director sees what they already track.

    These aren't generic SaaS metrics — they're the productivity numbers your service director uses to coach advisors, schedule techs, and price labor. The Command Center surface adds context (cross-department patterns, time-of-day RO flow, advisor variance) without changing the vocabulary.

    Good morning, Mike

    Here's your dealership overview

    Inventory is at 238 active units (200 new, 38 used) with an average 82 days on lot.

    New
    200▲ 12
    Used
    38▼ 7
    New DOL
    92— 0
    Used DOL
    30▼ 8
    Proactive Intelligence
    Margin Leak: Trade over-allowances jumped 9 points
    Over-allowance rate climbed from 14% to 23% in just 30 days. You've surrendered $3,800 in front-end gross to loose appraisals. Coach the desk before next month repeats.
    SALESmedium
    Capital Trap: $1.6M tied up in overstocked Rogues
    New Rogues are 36% of inventory value but only 15% of recent sales — a 20-point imbalance strangling cash flow. Dealer trade or aggressive lease push to rebalance.
    INVENTORYmedium
    Missed Opportunity: INFINITI QX60 inventory running dry
    You moved 21 QX60 units last month and are down to your final 7 — 10 days of supply at current pace. Secure additional inventory before you lose front-end gross.
    INVENTORYmedium
  4. Step 4 · Step 4

    Ask the chat for any service question.

    "Which advisors have the highest labor GP margin?" "How does our hours-per-RO compare to last quarter?" "Which service days had the lowest customer-pay RO count and why?" Chat reasons across your service history and benchmarks.

    analyze the price to market of all of my used inventory. where are my biggest opportunities for improvement?

    Used Inventory P2M Distribution
    LowIn-LineHighNo Data

    47 active used units. Three distinct areas of opportunity: 12 underpriced units could capture margin, 10 overpriced units risk aging.

Data sources and controls

Everything traceable.Your team approves everything.

Reads from
Service RO dataTechnician timePartsBenchmarks
  • Your DMS service module for ROs, labor hours, and parts revenue
  • Tech and advisor productivity data for variance analysis
  • Industry benchmarks for labor GP margin bands
  • Warranty / customer-pay / internal split rules per your store
Manager controls
  • Set per-store labor GP margin band (default: 70-78%)
  • Configure customer-pay vs. internal vs. warranty RO split benchmarks
  • Define what counts as 'outside bench' for daily alerts
  • Audit log: every metric movement linked to the underlying RO records
Metrics this moves

What your team should expect to see.

$392,506
Fixed Ops Gross▲ $2,031 vs. prior 30 days

30-day rolling total with prior-30-day delta. The North Star for service profitability.

81.0%
Labor GP Margin▲ 0.2 pts · bench 70–78%

Labor revenue minus tech cost, as a percentage. Benchmarked against the 70-78% healthy band.

65.5%
Customer-Pay RO Mix▼ 9.8% vs. prior 30 days

Share of ROs that are customer-pay vs. warranty / internal. Higher is generally better; we surface drift.

Illustrative figures from a worked example store · not customer results

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The product surfacesbehind this use case.

Command Center

The morning surface where Fixed Ops sits alongside inventory and pricing.

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Chat

Ask any service productivity question across your ROs and advisor data.

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v.Agents

Schedule alerts when labor GP margin drifts outside your store's bench band.

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See your service productivity next to your store.in your store this week.

We connect to your data, run the analysis, and walk you through what we find. Thirty minutes.

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